FAQ

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FREQUENTLY ASKED QUESTIONS

Can I download the Quick Start Guide?

Yes, you can view the MV1 Quickstart Guide by clicking the below button.

View Guide
Do you have an affiliate program?

Yes, we are currently implementing a program. Please contact us and we will inform you once it goes live.

When will the GHOST MV1 be available to buy?

The GHOST MV1 is now available to purchase from our website and customers who reserved an MV1 have been notified of availability. Should your chosen finish go out of stock temporarily, please click the ‘I want it’ button on the product page, enter your email address and we will notify you as soon as it is available again.

How long does the battery last?

Our high-power battery pack, combined with a super-efficient design means the GHOST MV1 will deliver by far the best performance of any portable vaporizer in the category. Whilst the actual number of vapes will very much depend on the way the GHOST MV1 is used, tests have shown that over 100 full length vapes on the highest heat setting can be achieved on a single battery charge. Lower temperatures result in less frequent charging.

Is the GHOST MV1 an ‘on demand’ or a ‘session vape’?

The GHOST MV1 is designed to be an ‘on demand’ true convection vaporizer, which means you are in full control of when and how much you vape, ensuring your material is preserved between vapes, no matter how long that may be.

Tell me about the GHOST App?

iOS is available now from the App store. You will need a device running on iOS9.0 or later and Bluetooth 4.0 or newer.

Android is currently being finalized and will be available soon

Can I update my GHOST Vape from the App?

Your GHOST Vape will ship with software installed which operates the unit, this is called firmware. From time to time we will release updates to the firmware which will include improved performance and new features. You will need to select your MV1 from the My Vapes page in the app and follow the instructions on how to update your vape.

You will get a notification from within the app, letting you know there is an update available.

What is firmware reset?

In certain instances the MV1 can get stuck when updating (indicated by amber lights flashing side to side), which may happen if your phone and vape lose connection during an update. When this happens you need to connect the MV1 to the phone again and the app will recover your vape using firmware reset. You will then be able to update to the latest firmware version.

What is Lock My Vape?

As a security measure you can choose to prevent your vape from functioning by locking the MV1 from within the app. If you attempt to use the vape whilst it is locked, it will vibrate and 3 red lights will display. To unlock your device select Unlock Vape from within the app.

Can I still use my MV1 without the app?

Yes, however you will not be able to adjust the 2 favorite settings or access the other features available from within the app.

Does the MV1 or App record or share any personal data?

Apart from the details you share with us when you first login or register in order to use the app, the MV1 or the app do not record or share any personal or usage data in line with our privacy policy. 

How do I connect my GHOST Vape to the app?

Make sure your Bluetooth is enabled on your phone. You pair your MV1 from within the app, so there is no need to do this from within the phone's settings. Open the GHOST Vapes app and select Pair A New Vape and follow the onscreen instructions, making sure to hold down both buttons on the MV1 for a few seconds. You will see green flashing lights indicating that your vape is now in pairing mode. Press continue on the app to pair and you will get confirmation once successful.

How do I become a retailer?

To apply, please enter your details in our Become A Retailer section and our team will be in touch to discuss your application.

What is included with the GHOST MV1?

Included with your GHOST MV1 is a USB cable, an accessories pack including a spare crucible with lid, a concentrate pad, 3 picks, 3 isopropyl alcohol wipes, 3 cleaning buds and a quick start guide.

How long does the battery take to charge?

The GHOST MV1 has a high-power battery pack which is rechargeable and replaceable. Using the included USB cable, we recommend an initial overnight charge in order to get the longest life from the battery. Subsequent charges will be quicker, however due to the battery’s high capacity it will still take several hours to recharge fully from empty. We strongly recommend the purchase of a Fast Charger with the device to dramatically shorten charging times and to enable users to top-up the battery frequently and quickly.

How many temperature pre-sets does the GHOST MV1 come with?

The GHOST MV1 has 3 fixed pre-sets for herbs and 1 for concentrates. We will soon be launching an App which will allow you to unlock 2 favorite settings where you will be able to experiment by programming your own temperatures in to the unit, including higher heat settings.

Where can I buy the GHOST MV1?

To begin with sales of the GHOST MV1 will be exclusively through our website. We are currently setting up a dealer network in North America and beyond. We will feature a list of retailers on our website as soon as possible.

Can the battery be charged away from the GHOST MV1?

Yes, the battery pack can be charged using the separate Fast Charger (sold separately) which has its own AC power adapter. You can also charge the battery via USB whilst using your spare battery pack in the MV1 (sold separately)

What is the temperature range of the device?

The GHOST MV1 delivers air in to the crucible at a pre-set temperature. The fixed pre-sets are: Low – 340f Med – 365f High – 390f When paired with the App you will be able to set the 2 favorite settings anywhere between 300f and 470f.

Which countries do you ship to?

Initially we will be distributing from the USA, but will be shipping orders internationally. Please check back with us once sales have started to see a full list of countries we will be shipping to.

Can the product be used when the battery is charging?

No, the product cannot be used when the battery is charging, but you can use a fully charged spare battery pack (sold separately) to continue uninterrupted vaping.

How long will it take for my device to reach the desired temperature?

Our true convection heating technology provides on-demand vaping and on first use takes around 5 seconds to preheat before you are able to start vaping. During a session, subsequent draws are much faster as the heat exchanger and air passing through the device pre-heat even quicker. The length of pre-heat is determined by the selected temperature, meaning the higher you go, the longer the pre-heat, but at a maximum we would not expect you to have to wait longer than 10 seconds for your first vape.

How do I share the love for the GHOST MV1?

We will feature a fantastic 'Refer-a-Friend' tool within the App for you to recommend to all of your friends that they should buy an MV1, allowing you to earn and them to save.

Does the glass mouthpiece get hot during use?

No, due to our unique heat sink technology, the MV1 delivers cool vapor every time, ensuring that the mouthpiece is never hot to the touch, but still provides a pure flavor.

How do I clean the GHOST MV1?

The GHOST MV1 is easy to clean and we will be posting full instructions on this website shortly. The only parts that need cleaning regularly are the crucible, crucible lid, heat sink assembly and mouthpiece. We recommend the use of 91% Isopropyl Alcohol for cleaning these parts.

What is the chamber size of the GHOST MV1?

The GHOST MV1 crucible capacity is approximately 0.12g of your favorite herb. Due to the effectiveness of our proprietary technology this is roughly equivalent to 0.3g in comparison to most other vaporizers.

What is the best way to load the GHOST MV1?

For dry herbs, we recommend that you grind to a medium-coarse consistency and load the crucible loosely, level to the top.

Do I need to stir my material in between vapes?

Our true convection heating technology means that heat is distributed throughout the crucible in an even manner, meaning that no stirring of your material is required.