FAQ

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FREQUENTLY ASKED QUESTIONS

Can I download the Quick Start Guide?

Yes, you can view the MV1 Quickstart Guide by clicking the below button.

View Guide
Do you have an affiliate program?

Yes, if you would like to earn commission from sales of GHOST Vapes Products, please sign up to our Affiliate Program

How long does the battery last?

Our high-power battery pack, combined with a super-efficient design means the GHOST MV1 will deliver by far the best performance of any portable vaporizer in the category. Whilst the actual number of vapes will very much depend on the way the GHOST MV1 is used, tests have shown that over 100 full length vapes on the highest heat setting can be achieved on a single battery charge. Lower temperatures result in less frequent charging.

Is the GHOST MV1 an ‘on demand’ or a ‘session vape’?

The GHOST MV1 is designed to be an ‘on demand’ true convection vaporizer, which means you are in full control of when and how much you vape, ensuring your material is preserved between vapes, no matter how long that may be.

Tell me about the GHOST App?

iOS is available now from the App store. You will need a device running on iOS9.0 or later and Bluetooth 4.0 or newer.

Android is available from the Play Store. You will need a device running Android 5.0, or later and Bluetooth 4.0 or newer

Can I update my GHOST Vape from the App?

Your GHOST Vape will ship with software installed which operates the unit, this is called firmware. From time to time we will release updates to the firmware which will include improved performance and new features. You will need to select your MV1 from the My Vapes page in the app and follow the instructions on how to update your vape.

You will get a notification from within the app, letting you know there is an update available.

What is firmware reset?

In certain instances the MV1 can get stuck when updating (indicated by amber lights flashing side to side), which may happen if your phone and vape lose connection during an update. When this happens you need to connect the MV1 to the phone again and the app will recover your vape using firmware reset. You will then be able to update to the latest firmware version.

What is Lock My Vape?

As a security measure you can choose to prevent your vape from functioning by locking the MV1 from within the app. If you attempt to use the vape whilst it is locked, it will vibrate and 3 red lights will display. To unlock your device select Unlock Vape from within the app.

Can I still use my MV1 without the app?

Yes, however you will not be able to adjust the 2 favorite settings or access the other features available from within the app.

Does the MV1 or App record or share any personal data?

Apart from the details you share with us when you first login or register in order to use the app, the MV1 or the app do not record or share any personal or usage data in line with our privacy policy. 

How do I connect my GHOST Vape to the app?

Make sure your Bluetooth is enabled on your phone. You pair your MV1 from within the app, so there is no need to do this from within the phone's settings. Open the GHOST Vapes app and select Pair A New Vape and follow the onscreen instructions, making sure to hold down both buttons on the MV1 for a few seconds. You will see green flashing lights indicating that your vape is now in pairing mode. Press continue on the app to pair and you will get confirmation once successful.

What is refer a friend?

When you sign up to our referral platform you get a personalised link to send to your friends. For every friend you refer that purchases an MV1 (via your link) you get $25 cash (via PayPal) and your friend gets a $25 discount off their MV1.

How and when do I get paid?

When you sign up make sure you use a PayPal account email address. If the order has not been canceled or returned after 14 days the referral and $25 cash reward will show up in your Referral Dashboard (you will receive your login link after singing up to the program). Payment to your PayPal account is processed once a month. The payments will appear in PayPal as: Anafore LLC

How do I become a retailer?

To apply, please enter your details in our Become A Retailer section and our team will be in touch to discuss your application.

How long does the battery take to charge?

The GHOST MV1 has a high-power battery pack which is rechargeable and replaceable. Using the included USB cable, we recommend an initial overnight charge in order to get the longest life from the battery. Subsequent charges will be quicker, however due to the battery’s high capacity it will still take several hours to recharge fully from empty. We strongly recommend the purchase of a Fast Charger with the device to dramatically shorten charging times and to enable users to top-up the battery frequently and quickly.

How many temperature pre-sets does the GHOST MV1 come with?

The GHOST MV1 has 3 fixed pre-sets for herbs and 1 for concentrates. We will soon be launching an App which will allow you to unlock 2 favorite settings where you will be able to experiment by programming your own temperatures in to the unit, including higher heat settings.

When will I receive my order?

All orders received before 11am PST are processed and dispatched the same business day; orders received after this time are processed and dispatched the following business day. (Monday-Friday excluding public holidays).

Delivery times for the shipping services offered by GHOST Vapes are:

  • UPS Next Day – Next working day after dispatch
  • UPS 2nd Day – 2 working days after dispatch
  • UPS Ground, DHL Global Mail and DHL Express International – Typically 3-5 working days after dispatch depending upon delivery location
  • When will the GHOST MV1 be available to buy?

    The GHOST MV1 is now available to purchase from our website. Should your chosen finish go out of stock temporarily, please click the ‘I want it’ button on the product page, enter your email address and we will notify you as soon as it is available again.

    Can the battery be charged away from the GHOST MV1?

    Yes, the battery pack can be charged using the separate Fast Charger (sold separately) which has its own AC power adapter. You can also charge the battery via USB whilst using your spare battery pack in the MV1 (sold separately)

    What is the temperature range of the device?

    The GHOST MV1 delivers air in to the crucible at a pre-set temperature. The fixed pre-sets are: Low – 340f Med – 365f High – 390f When paired with the App you will be able to set the 2 favorite settings anywhere between 300f and 470f.

    What is Sezzle payment option?

    Sezzle is a simple interest free payment plan that allows you to “Shop Now and Pay Later”. Pay 25% now and then three easy payments every two weeks.

    Once you’ve completed your purchase with Sezzle, GHOST will ship your product immediately.

    Sezzle automates the repayments from your payment method on file. You always have the option of paying off your purchase early by signing into your User Dashboard

    To Find out more about Sezzle and FAQs around the payment option, please visit the Sezzle website

    Please note. When selecting the Sezzle payment option at checkout, both the payment processing and the loan terms are managed directly by Sezzle and the customer, which are subject to the Sezzle User Agreement terms upon sign up of the payment option.

    How many people can I refer?

    Currently you can refer as many people as you want. Please note that only the first MV1 purchase for each customer is rewarded.

    What is included with the GHOST MV1?

    Included with your GHOST MV1 is a USB cable, an accessories pack including a spare crucible with lid, a concentrate pad, 3 picks, 3 isopropyl alcohol wipes, 3 cleaning buds and a quick start guide.

    Can the product be used when the battery is charging?

    No, the product cannot be used when the battery is charging, but you can use a fully charged spare battery pack (sold separately) to continue uninterrupted vaping.

    How long will it take for my device to reach the desired temperature?

    Our true convection heating technology provides on-demand vaping and on first use takes around 5 seconds to preheat before you are able to start vaping. During a session, subsequent draws are much faster as the heat exchanger and air passing through the device pre-heat even quicker. The length of pre-heat is determined by the selected temperature, meaning the higher you go, the longer the pre-heat, but at a maximum we would not expect you to have to wait longer than 10 seconds for your first vape.

    What does my friend have to purchase?

    As long as the friend you refer purchases an MV1 (can be any finish and includes bundles and other promotions on site) then the order will count towards your rewards.

    Where can I buy the GHOST MV1?

    To begin with sales of the GHOST MV1 will be exclusively through our website. We are currently setting up a dealer network in North America and beyond. We will feature a list of retailers on our website as soon as possible.

    Does the mouthpiece get hot during use?

    No, due to our unique heat sink technology, the MV1 delivers cool vapor every time, ensuring that the mouthpiece is never hot to the touch, but still provides a pure flavor.

    What if I have not received my referral credit?

    A referral is considered successful 14 days after purchase, as long as the order has not been cancelled or refunded. It can then take up to 30 days to payout due to the monthly payments cycle via PayPal. If you do believe you have not been paid for a legitimate referral after this time then please email Customer Service at info@ghostvapes.com and provide your PayPal address.

    Which countries do you ship to?

    We ship GHOST products internationally from our fulfilment center in the USA. We are unable to send orders to certain countries due to local laws and regulations; if you wish to enquire about a specific destination for an order please contact our customer service team on info@ghostvapes.com

    How do I clean the GHOST MV1?

    The GHOST MV1 is easy to clean and we will be posting full instructions on this website shortly. The only parts that need cleaning regularly are the crucible, crucible lid, heat sink assembly and mouthpiece. We recommend the use of 91% Isopropyl Alcohol for cleaning these parts.

    Can I sign up to the referral platform without PayPal?

    You can, however you will not get paid for any referrals you make. To sign up to PayPal for free please visit: https://www.paypal.com/welcome/signup

    What is the chamber size of the GHOST MV1?

    The GHOST MV1 crucible capacity is approximately 0.12g of your favorite herb. Due to the effectiveness of our proprietary technology this is roughly equivalent to 0.3g in comparison to most other vaporizers.

    What is the best way to load the GHOST MV1?

    For dry herbs, we recommend that you grind to a medium-coarse consistency and load the crucible loosely, level to the top.

    Do I need to stir my material in between vapes?

    Our true convection heating technology means that heat is distributed throughout the crucible in an even manner, meaning that no stirring of your material is required.